What is the e-NPS?

Employee Net Promoter Score (e-NPS) is a useful metric for assessing an organization’s employee engagement.

How does it work?

It asks: “How likely is it that you would recommend your organization as a great place to work?” And invites employees to respond on a scale of 0 to 10, with 0 being “Would not recommend” and 10 being “Highly likely to recommend”.

Based on their score, the respondents are split into 3 categories:

• 0–6 = Detractors: These employees are generally dissatisfied and may even spread negative feedback, potentially impacting the company's reputation and employee retention.
• 7–8 = Passives: These employees are generally satisfied but not enthusiastic enough to actively recommend the company. They are often considered 'neutrals' and may be open to other opportunities if a better offer arises.
• 9–10 = Promoters: These employees are considered highly satisfied and loyal, and they are likely to act as advocates for the company both internally and externally.

How is it calculated?

To calculate an NPS score we subtract the percentage of detractors from the percentage of promoters. For example, if 50% of respondents are detractors, 10% are passives and 40% are promoters, your NPS score would be 40 - 50 = -10.

What does good look like?

• < 0: More detractors than promoters or all passives.
• 0–9: Acceptable
• 10–30: Good
• 50–70: Excellent
• 80+: Outstanding